Terms & Conditions

1. Who we are

These Terms & Conditions govern purchases made by consumers through dredarium.eu. The online shop is operated by Valerie Haplová, referred to below as the Seller. A customer purchasing outside their business activity is referred to as the Customer.

2. Orders and the purchase contract

Product listings describe the principal characteristics and current price of each item. Before submitting an order, you can review and correct the products, delivery details, payment method and total price.

By clicking the final order button, you submit a binding offer to purchase. We confirm receipt by email. The purchase contract is concluded when we accept the order by email. We may contact you before acceptance when stock, customisation, delivery or another order detail needs clarification.

Please provide complete and accurate information. You are responsible for keeping account credentials secure if you create a customer account.

3. Products, prices and availability

Prices are shown in EUR and include all taxes that must be included by the Seller. Delivery charges and any payment-related charges are shown separately before the order is submitted. The final amount displayed at checkout is the amount payable.

Handmade products may have small variations in colour, texture or finish. Screen settings can also affect colour display. These natural variations are not defects. If an item becomes unavailable after an order is placed, we will contact you and refund any payment for the unavailable item.

4. Payment

Available payment methods are shown at checkout. Online card payments are processed securely through ComGate when this method is offered. The payment provider may apply its own authentication and security checks. An order is not considered paid until the relevant amount has been credited or the payment provider confirms successful payment.

5. Delivery

We deliver only to countries and by methods currently offered at checkout. Delivery is mainly arranged through Packeta and its local delivery partners when this method is offered. Available destinations, delivery methods, current prices and estimated delivery times are displayed before you submit the order.

Risk of accidental loss or damage passes to the Customer when the Customer or a nominated recipient takes possession of the goods. Please inspect the parcel on arrival and report visible transport damage as soon as possible.

6. Right of withdrawal

A consumer may withdraw from an online purchase without giving a reason within 14 days after receiving the goods. When one order is delivered in several parts, the period begins after the last part is received.

To withdraw, send a clear statement including your name, order number and the items concerned to kontakt@dredarium.cz within the 14-day period. You can also use our online withdrawal form. We confirm receipt of an online statement by email without unnecessary delay, including its content and the date and time of submission. Return the goods within 14 days after notifying us. Unless we agree otherwise, the Customer pays the direct return cost.

We refund eligible payments, including the least expensive standard delivery offered for the order, within 14 days after withdrawal. We may wait until the goods arrive or until you provide proof of dispatch. The refund is made using the original payment method unless agreed otherwise.

Exceptions

The right of withdrawal does not apply where the law provides an exception, in particular to goods made to the Customer’s specifications or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

7. Defective goods and complaints

Goods must conform to the contract and be fit for their normal purpose. Statutory consumer rights and the legal guarantee remain unaffected. For a complaint, email your order number, a description of the issue and useful photographs to kontakt@dredarium.cz. We will confirm the next step and the appropriate return method. The Seller bears necessary return costs for a justified defect claim.

Full instructions are available on the Returns & Complaints page.

8. Privacy, cookies and communication

We process personal data only for defined purposes and on an appropriate legal basis, including fulfilling orders, payments, delivery, customer support, fraud prevention and statutory accounting or consumer-protection duties. Details of the data, purposes, recipients, retention and your rights are set out in our Privacy Policy.

Essential cookies and similar technologies keep the shop, cart, checkout, account and security functions working. Optional preference, statistics or marketing technologies are used only after the required consent. You can accept, reject or later change optional choices through the cookie controls. Current details are available in our Cookie Policy.

Messages necessary to process an order, payment, delivery, return or complaint are contractual or service communications and are not marketing. Optional direct marketing is sent only where a lawful basis applies, and you may unsubscribe or withdraw consent at any time.

9. Customer design files and personalised products

Where a product page allows a design image or other file to be uploaded, the file is used only to assess, make and support the requested personalised product, handle the order and resolve related claims. The Customer confirms that they are entitled to provide and use the uploaded content and that it does not unlawfully infringe third-party rights.

Please upload only material needed for the design. Do not include unnecessary personal data, confidential information or images of other people without an appropriate basis. Uploaded files are handled as described in the Privacy Policy. Because a product made to the Customer’s specifications or clearly personalised is subject to a statutory withdrawal exception, the ordinary 14-day right of withdrawal may not apply to it; rights relating to defects remain unaffected.

10. Alternative dispute resolution

Please contact us first so we can try to resolve any concern directly. For an out-of-court consumer dispute, the competent Czech body is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, Czech Republic, website adr.coi.cz.

The former European Online Dispute Resolution platform is no longer in operation.

11. Final provisions

If any provision is invalid or unenforceable, the remaining provisions remain effective. We may update these terms for future orders. The version accepted when an order is placed applies to that order.

Effective from 4 August 2026.